Internal Structure and Administration

Ensure that our members and our staff have the best possible organisation, structures and support for them to work together to achieve our vision

Key Indicators:

• Incidence of use of our online services
• Increased interest among members to take up office bearer roles
• Unity of purpose between members and staff

What Strategies Will We Use?

• 6.1 Provide the modern communication channels and knowledge management techniques preferred by our members, potential members and staff to achieve outstanding levels of service for our members
• 6.2 Provide a simple, effective and modern governance framework to reward the combined efforts of office-bearers, volunteers, and staff
• 6.3 Ensure our own operations are efficient and effective, and reflect corporate responsibility and sustainability principles

Preferred Stakeholder Outcomes

6.1 Provide the modern communication channels and knowledge management techniques preferred by our members, potential members and staff to achieve outstanding levels of service for our members

We need actions to achieve:

• more of our remote and regional members, more of our overseas members, and more of our student members, increasing their usage of our online services
• improved presentation to our members of technical content in line with best practice among our counterpart organisations
• more office bearers and executives using our own communications channels to inform members and staff of Engineers Australia's views and activities
• our office bearers and staff working with contemporary facilities, business practices, and information systems designed to deliver outstanding member service
• our intending members using more efficient application procedures
• our expatriate members increasing their utilisation of our services to support their professional interest networks overseas
• more currently qualified non-members making enquiries for information on Engineers Australia and our services
• intending migrant engineers increasing their visits to our website seeking information on qualifications and long-term employment
• more members using appropriate technology (such as Customer Relationship Management systems) to capture and share knowledge, obtain information and communicate in ways customised to their individual needs
• more effective use of Engineers Australia magazine by our office bearers, members and staff as a communication channel

6.2 Provide a simple, effective and modern governance framework to reward the combined efforts of office-bearers, volunteers, and staff

We need actions to achieve:

• a wider range of our members – incl non-metropolitan members – having opportunities and seeking to take on office bearer roles for which they receive improved induction and training
• our members and staff undertaking their respective activities with more confidence through an equitable and flexible constitutional framework which reflects contemporary expectations for a modern not-for-profit entity
• more of our office bearers collaborating with our staff on the basis of a good understanding of their respective roles and capabilities, simply documented
• stronger collaborative support by staff for the activities of office bearers and volunteers
• more of our current office bearers devising and implementing arrangements to promote succession planning, including mentoring and coaching of new volunteers from among their colleagues
• better appreciation among our office bearers and our staff of the respective roles and obligations of our two specialist subsidiary companies

6.3 Ensure our own operations are efficient and effective, and reflect corporate responsibility and sustainability principles

We need actions to achieve:

• continued initiatives by our executives and staff to improve the efficiency and effectiveness of our administrative practices
• more of our own operations incorporating corporate responsibility and accountability principles

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